Salary $34,528.00 - $50,710.40 Annually

Location Ankeny - 50021 - Polk County, IA

Job Type Full-time

Agency 645 Iowa Department of Transportation

Job Number 23-02737

Closing 2/26/2023 11:59 PM Central

Point of Contact Jarid Catrenich, Jarid.Catrenich@iowadot.us

Job Description

This position is for permanent Iowa Department of Transportation employees only. Those in any other status are not eligible to apply.

Iowa DOT’s Mission is Making Lives Better Through Transportation. To accomplish our Mission, the person selected for this position will demonstrate actions and behaviors guided by the Iowa DOT’s five CORE values: Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception.
 
The Iowa DOT is looking for a dependable, driven applicant to fill a key position supporting customers of DOT programs, such as law enforcement, county treasurers and licensed vehicle dealer. This Clerk Specialist will conduct a variety of routine transactions pertaining to dealer licensing, vehicle rate setting, vehicle record maintenance, abandoned vehicle reimbursement claims, and emergency vehicle authorizations among other duties. Be part of a cohesive team with proven success in providing critical support to necessary vehicle transactions across the state.
 
Location: Central Programs Bureau, Motor Vehicle Division, Ankeny, Iowa
 
Shift: Monday through Friday, 8:00 am - 4:30 pm
 
Pay Range: $16.60 to $24.38 an hour
 
What you will need to succeed in this position:
 - Experience working large volumes of transactions in an IT transactional environment
 - Ability to interpret laws, rules, policies, and procedures
 - Customer service skills to handle issue resolution and external contact
 - Ability to provide technical support through phone, e-mail, and written instruction
 - Attention to detail
 
Here is what you will do in this position:
 - Fulfill a variety of services for customers of DOT programs, including dealer licensing and permits, vehicle registration rates, county treasurer transaction assistance, and other products
 - Work with customers in-person, by phone, by e-mail and letter to identify and resolve problems
 - Maintain security and privacy of records
 - Assist management in identifying process improvements
 
What we offer YOU:  
- Competitive pay and benefits package including health, dental, flexible spending, and life insurance 
- Insurance benefits start first of the month following 30 days of employment - Monthly insurance premium (Iowa Choice*):
      Single: $54/mo. employee share; $715/mo. state share
      Family: $180/mo. employee share; $1,624.00/mo. state share
      *Other insurance options are available. Please review HERE (Download PDF reader).
- Opportunities for professional growth and development 
- Paid time off effective immediately (biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year)
- Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match 
- Optional 401A plan with employer contributions
 - Employee Discount Programs from variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial)
 
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the following email: aa-eeo@iowadot.us
 
Reasonable accommodation such as: interpreter, translator, written materials, modified equipment / devices, ADA access, etc. This does not include scheduling needs.

Minimum Qualification Requirements

Experience equal to three years of full-time clerical or closely related work;

an equivalent combination of education and experience, substituting graduation from high school, G.E.D. equivalency or satisfactory completion of a recognized correspondence or formal job-related training course at the high school or equivalent level such as that offered by WIN, OEO, CEP, CIVEC or similar programs, for one year only of the required experience;

an equivalent combination of education and experience, substituting nine months or thirty semester hours coursework in an accredited business school, college or university for each year of the required experience;

certification from the State of Iowa Administrative Assistant Certificate Program will substitute for six months of the required experience;

employees with current continuous experience in the state executive branch that includes the equivalent of eighteen months of full time experience as a resident treatment worker or Clerk–Advanced.

For additional information, please click on this link to view the job description. (Download PDF reader)