Salary $48,796.80 - $74,110.40 Annually
Location Ankeny - 50021 - Polk County, IA
Job Type Full-time
Agency 645 Iowa Department of Transportation
Job Number 23-01924
Closing 12/18/2022 11:59 PM Central
Point of Contact Lorrain Bremer, Lorrain.Bremer@Iowadot.us
Job Description
This position is for permanent Iowa Department of Transportation employees only. Those in any other status are not eligible to apply.
Iowa DOT’s Mission is Making Lives Better Through Transportation. To accomplish our Mission, the person selected for this position will demonstrate actions and behaviors guided by the Iowa DOT’s five CORE values: Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception.
Location: MVD, Ankeny, Iowa
Shift: 8:00 AM to 4:30 PM Monday through Friday
Pay Range: $23.45 to $35.63 an hour
The Motor Vehicle Division at the Iowa DOT is in search of a Hearing Officer. This position will be part of the ACE team within the Customer Service Bureau.
As a Hearing Officer, your duties will include, but are not limited to:
- Informal leaders that serve as the subject matter expert to all customer services bureau employees and county partners totaling 600 employees.
- Responsible for incapable driver hearing, discretionary hearings, informal appeals and recalls that are a result of the discretionary hearings. Limited day travel will be expected across the state of Iowa.
- Responsible for advising employees, answering questions, distributing, and checking work.
- Assist Info Center, field staff, and counties with technical questions so wait time is reduced.
- Read, translate, train, and explain the Iowa Code or Rules when needed.
- Communicate with internal and external customers to problem solve in a polite, courteous, and cooperative manner.
What we offer YOU:
- Competitive pay and benefits package including health, dental, flexible spending, and life insurance
- Insurance benefits start first of the month following 30 days of employment - Monthly insurance premium (Iowa Choice*):
Single: $54/mo. employee share; $715/mo. state share
Family: $180/mo. employee share; $1,624.00/mo. state share
*Other insurance options are available. Please review HERE (Download PDF reader).
- Opportunities for professional growth and development
- Paid time off effective immediately (biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year)
- Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match
- Optional 401A plan with employer contributions
- Employee Discount Programs from variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial)
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the following email: aa-eeo@iowadot.us
Reasonable accommodation such as: interpreter, translator, written materials, modified equipment / devices, ADA access, etc. This does not include scheduling needs.
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
1) Five years of full-time work experience in public administration (e.g., public-sector management, program oversight, strategic planning, or auditing).
2) All of the following (a and b):
a. One year of full-time work experience in public administration (e.g., public-sector management, program oversight, strategic planning, or auditing); and
b. A total of four years of education and/or full-time experience (as described in part a), where 30 semester hours of accredited college or university course work in any field equals one year of full-time experience.
3) Graduation from an accredited law school.
4) Current, continuous experience in the state executive branch that includes experience equal to four years of full-time work as a Driver & Identification Service Center Consultant or Administrative Assistant 2.
For additional information, please click on this link to view the job description. (Download PDF reader)
Additional Qualification Requirements
Within a period of time after hire, as determined by the appointing authority, persons in this class may be required to obtain a valid driver's license.
